Course information

Course Title: How to Have a Difficult Conversation Course Overview No one loves having a difficult conversation at work, but avoiding them can inflate problems, lead to misinterpretations, and cause you to miss valuable opportunities for positive change. When managed effectively, addressing conflicts head-on leads to greater self-awareness, improved relationships, and productive outcomes. Whether you need to confront a coworker, deliver negative feedback to an employee, or discuss a delicate issue with your boss, this course will equip you to confidently engage your teammates and reach a place of mutual understanding. What You Will Learn Throughout this course, you will learn a comprehensive four-step process for navigating sensitive discussions to achieve the best possible outcomes: Step 1: Prepare. Learn how to evaluate the issue from all angles, focus on facts rather than interpretations, and manage your emotions so they do not hinder constructive conversation. You will also learn how to brainstorm ways to offer support or alternative options to the other party. Step 2: Frame It Effectively. Discover strategies to open the lines of communication by reasserting shared goals and sharing a person's strengths before addressing their weaknesses. You will also learn the value of acknowledging your own shortcomings and considering the other person's point of view. Step 3: Discuss the Issue. Master the art of a two-sided discussion by clearly stating facts and sharing how the situation impacted you. This module also covers essential active listening techniques, teaching you how to avoid distractions, keep an open mind, and use verbal and non-verbal prompts to show the speaker you understand their perspective. Step 4: Wrap Up the Discussion. Timing is everything. Learn how to identify the right stopping point so you don't undo your progress, summarize any action items or insights, and set a time to follow up on the conversation. Practical Application At the end of the modules, you will apply the four-step process in a real-world interactive scenario. You will practice your framing, discussing, and listening skills by navigating a simulated confrontation with a critical manager, allowing you to test your ability to focus on shared challenges and reach a productive resolution.